Vacation Rental House Rules
Please familiarize yourself with our vacation rental house rules to ensure a comfortable stay for all guests. House-specific rules may apply, and you’ll have the opportunity to review these during the booking process and prior to check-in.
Check In & Check Out Times
Check-in begins at 3:00 PM and ends at 10:00 PM. If you are delayed, please contact us. Check-out is by 11:00 AM. Please refer to your specific property details for exact times, and contact us 24-72 hours before your check-out time for any special requests.
Minimum Stay
We require a minimum stay of 2 nights.
Occupancy
Each home has a maximum number of occupants based on the number of available beds. Please refer to the accommodation details for maximum occupancy.
Smoking/Vaping
Smoking or vaping is not allowed inside the homes, but guests can enjoy these activities outside. Please avoid smoking near open doors or windows and properly dispose of all smoking materials in the provided trash receptacles.
Pets
Some of our homes are pet friendly, while others are not. Please refer to the accommodation details for specifics in regards to pets.
Cancellations and Changes
At Desert Vacation Rentals, our bookings require a 50% deposit at the time of booking and full payment 15 days before arrival. Any reservation can be canceled with a full refund within 24 hours of making the reservation. Refund and cancellation policies vary by home and are disclosed during the booking process.
If you need to adjust the dates of your stay, please contact us immediately to make the necessary arrangements, if possible.
Of course, the best way to protect your vacation is to purchase travel insurance. Typically travel insurance runs about 7 percent or the cost of a booking — or, for a $1,000 stay, about $70. When you think about it, that’s a very small investment to know that if your trip is disrupted due to any unforeseen events, you’ll have the money to take the trip again. For your benefit, we have partnered with Rental Guardian to bring this offer to you. Travel insurance may be purchased at any time up until final trip payment or 30 days prior to arrival, whichever is later.
Have any questions about payment or cancellation policies? Please contact us prior to making your reservation
Payment
We accept online payments (Visa, Mastercard, Discover, and American Express) through Stripe, a secure, encrypted payment processor. A 50% rental deposit is required at the time of booking, and once received, a confirmation will be issued. The remaining balance must be received at least fifteen (15) days before guest arrival (or immediately if booked less than fifteen (15) days in advance).
Failure to make final payments on time will result in automatic cancellation of the reservation, and refund policies at the time of booking will be followed.
Travel Insurance (Optional)
Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. If declined, you acknowledge you have read and understand our cancellation policy and choose not to purchase Vacation Rental Insurance on behalf of all occupants.To protect against cancellations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guests purchase trip cancellation and Interruption Protection insurance to assure refund of deposits paid and reimbursement of other vacation payments.
Catastrophic Events & Emergency Evacutions
If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wild fire etc.) or any situation simply beyond our control impairs the vacation rental, VROSB is not responsible for finding alternate lodging for the renter or for the renter’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY EVACUATIONS. Therefore, we suggest you consider Travel Protection Insurance to secure your vacation investment and eliminate your financial risk. There will be no refunds of any kind for evacuations.
There will be no refunds or rebates given to Renter as a result of unfortunate circumstances outside of Owner or Property Manager’s control. For example, Property Manager and Owner shall not be liable for unfavorable weather, acts of God, disruption of utility services, malfunction or breakdown of appliances, or other equipment such as TVs, or DVD players.
Additional Policies
Property Manager or Owner shall make repairs as expeditiously as possible after being notified by guest. Property Manager , Owner and/or contracted repair professionals, shall have the right to enter said premises during reasonable hours to examine and make such repair(s) as may be deemed necessary for the safety or comfort of Guest There will be no refund or rebates issued to Guest as a result of the repairs or time required to complete them.
Many of our homes have exterior only security cameras monitoring and is recording the property at all times. This is required for our insurance and also for your safety. Do not refocus, reposition, cover, manipulate, disconnect, or otherwise tamper with or disable our security camera system. Doing so will result in your immediate removal from the property.
Should Guest breach any of the terms of this Agreement, Guest shall be liable for all costs, damages and expenses incurred including reasonable attorney’s fees. In the event that any actions or proceedings are initiated by either party with respect to this Vacation Rental Agreement, the parties agree that venue thereof shall be in the county within which the above described property is located within the State of California.
Upon request of the Guest any personal items left in and or/on the premises will be returned at Guest’s expense through a mailing service.
No smoking on the premises per California Civil Code section 1947.5. A violation of this policy will result in a $250.00 cleaning charge.
No parties or events allowed without prior approval. Fee may be assessed.
Please be sure to keep noise at a reasonable level and is mandatory after 10:00p.m. Any infraction of excesses noise could result in loss a $500 fine and/or immediate expulsion from the property.